FAQ

Sizing

Our shirts are athletic fit, which tend to be just a little tighter fitting than typical, low quality t-shirts. If you are between sizes or prefer a more relaxed fit, make sure to order a size up. If this is your first order with Buff-a-logo or you are unfamiliar with athletic fit t-shirts, we highly recommend ordering a size up. Machine wash on cold water only, do not bleach, and do not iron. Hang dry or tumble dry on low heat to prevent any potential shrinkage.

Shipping

We currently only ship to the United States and Canada. All Buff-a-logo products are produced and shipped directly by us as orders are placed. While most orders are usually processed and shipped within 3-5 business days, please allow 5-10 business days for delivery.

Order Tracking

When your order is complete you will receive an email notifying you of the updated status which includes a tracking number for your order. While the tracking information usually updates within a few hours, please allow 1-2 business days as occasionally the package may be held up between our shop and the Post Office.

Returns & Exchanges

All Buff-a-logo products in new condition (unworn/unwashed) can be returned or exchanged within 15 days of their purchase date. At this time, only orders within the U.S. are eligible for returns or exchanges. Please note that original shipping charges are non-refundable. Please allow 5-7 business days for refunds to be processed. To be eligible for a return, the items must be unworn with no damage, deodorant marks or scent/odor. After inspection, all approved refunds will be credited back to your original method of payment. The item(s) are refunded for their original purchase price (less shipping costs). Please allow 3-5 business days for exchanges to be inspected, processed, and shipped back out. Return shipping charges are the responsibility of the customer unless the return is due to a product defect or a shipping error in which a refund of the shipping charges will be provided after examination of the product. In the event that you received the incorrect product or size, all refunds/exchanges are processed and sent out with no additional shipping costs to you.

We want you to be 100% satisfied with your Buff-a-logo purchase. If your order is eligible for a return or exchange, if we’ve made a mistake, or the item arrived defective, please contact us at returns@buff-a-logo.com and we’ll do our best to make things right!

Payment

Buff-a-logo accepts Visa, MasterCard, American Express, and Discover. We utilize the latest 256-bit SSL technology – the same level of security used by banks – to help ensure that the all information transmitted to us online is secure.

Legally, we are required to collect 8.875% sales tax for all orders shipped within the state of New York. Sales tax is not collected on any out-of-state orders.

Customs

Shipments outside of the USA may incur customs fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. The customer is responsible for these fees.